Return Policy

PRODUCT RETURN POLICY :

The return of our products is possible. To do so, please ensure that:

1. Your order does not exceed a period of 14 calendar days from the date of shipment.

2. The product to be returned is in its original condition, both in terms of packaging and the product itself.

3. "Eaux de parfum" have not been used beyond 2.5ml (5% of its original content).

4. Refills have not been consumed.

5. The returned products must be in their original packaging.

Next, simply include a copy of the invoice with your package, without which your return cannot be accepted. Then send it to the following address:

MORAFLOR – KOESIO PARFUMS

ZAC PILON LOT 7

06460 SAINT-VALLIER-DE-THIEY

FRANCE

Upon receipt of your parcel in good condition (we advise you to package your parcel securely as we assess returns upon receipt), and if all conditions are met, you will be, according to your preference:

- You will be refunded for the returned product(s) as well as the initially incurred delivery charges (except in the case of partial returns) within a maximum period of 14 days from the date of return of your product(s).

Reimbursed for the returned product(s) and the originally incurred delivery costs (except in the case of partial returns) within a maximum period of 14 days from the date of return of your product(s).

or,

- Issued a voucher valid for 1 year on our website koesio-parfums.com for the amount of the returned product(s) and the originally incurred delivery costs (except in the case of partial returns).

We are here to ensure your satisfaction to the fullest, and we hope to have met your expectations and that you will have a great experience with us, as that is our priority at KOEZIO Parfums.